Welcome Unique Pastry e-shop

Shipping Policies

Shipping and Refund Policies:

Unique Pastry Shop have following Shipping and Refund policies:

Shipping Policies:

We are delivering the cakes currently across limited locations in Delhi/NCR free of cost.

Delivery Date:

  • Kindly book your orders 24 hours before for Cakes and for rest of the Products 4 Days before
  • Margin Time will be around 4 hours (more or Less) on the day of Delivery.
  • Margin Time depend upon the distance of shipping address.

Delivery time:

  • We deliver Monday to Sunday (7 days a week) Time: 11:00 Am to 08:00 Pm (IST)
  • Orders booked on same day of Deliveries may get delayed than delivery time.

 Festival Time:

  • During Festival time Order booked may get late than the expected Delivery Date

Note: During Holidays like Diwali, Holi, Eid, Raksha Bandhan, Christmas, New Year, Valentine Day, Mothers Day, Bhai Dooj etc it is recommended to book your orders 48 hours before.

Delivery Status Enquiries:

  • For confirmation regarding the delivering of the orders, it is recommended that you call the concerned authority of Unique Pastry Shop  on the delivery date.
  • Another suggestion is to e-mail us quoting of order

However in case there is no one to receive the order at shipping address the delivery man will leave the Business Card of shipping services provider at the doorstep of the recipient to call back for the orders.

Cancellation of Orders:

  • You can cancel your order within 10 hours (of order made by you) Contact us as soon as possible on our Help lines nos about the cancellation of orders otherwise we are not liable to make any kind of refunds.

Refunds:

  • In case of Physical damage to Product (occurred during delivery phase) either we will replace the product or will refund the amount as per the Bank norms and policies which will take around 5-10 working days.
  • Orders are accepted daily, via our website www.uniquepastryshop.co.in, we also offer next day delivery.
    • If the shipping address is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the Cake (when delivery attempt is made), then in such case the order will be assumed as executed & no refund will be made.
    • Sender Name is mandatory.
    • Provide correct shipping address along with proper landmark & contact no. of the recipient to avoid any kind of delay in delivery.
    • For Confirmation please allow us 2 hours after the scheduled delivery time to request delivery confirmation of your order or wait for our confirmation mail/SMS.
    • We have developed a systematic way of delivery in order to attain accuracy and punctuality. We deliver quality products right to your doorstep arranged in exacting standards.
    • When you order online you will receive an online summary-receipt which is your proof of order. When we have completed our order processing, you will receive a personal e-mail reply.
    • Various factors may prevent a timely delivery. These may include:-
    • Incomplete recipient address information
    • Recipient is not at the delivery address to receive the item.
    • Other extenuating and unforeseen circumstances.
    • We recommend you to fill out the recipient portion of our secure online order form fully and accurate.
    • Delivery Status Inquiries
    • For confirmation regarding the delivery of the order, it is recommended that you call the recipient first.
    • Another suggestion is to e-mail us quoting your order, your recipient name, again on the next 2 hours of the scheduled delivery.
    • In case the recipient is not around to receive Order, www.uniquepastryshop.co.in delivery personnel shall leave the order to a representative of the recipient (mother, father, close relative). However, in case there is no one to receive the gift, the delivery personnel shall leave the Business card of shipping service provider at the doorstep of the recipient to call back for the order. Please take note that we shall allot 24 hours for you to contact us & there will be extra delivery charges for second delivery efforts. Otherwise, the order will be Cancel & there will be no refund made by us
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